Terms and Conditions of Sale

Returns Policy

We accept returns!
Whether the size isn't quite right, the colour is not quite what you thought or it just isn't the funk you want!
If for any reason you're not happy with your purchased item, notify us immediately by contacting websales@hipsta.co.nz.
For returns to be accepted:
- The item must be returned in an unused and resalable condition.
- They must be returned within 14 days of purchase.
We do not issue refunds, but upon the return, Hipsta will replace or exchange the item for another item of your choice at equal value.


Please note that return shipping costs will be incurred by you the customer.


Exchange Policy
We make every effort to make sure our product descriptions are as detailed as possible. Please choose carefully as we are unable to exchange product once you've received your order except if the request to exchange is covered by the Consumers Guarantees Act or Fair Trading Act.

If you think you have a case for a genuine exchange request then please contact us first before sending your order back to us as it may get declined and returned to you. In all cases Proof of purchase is required in order to get an exchange. Please note products returned to us for an exchange must be in a resalable condition with packaging intact and all labels etc returned with the item..

Warranty Policy
Damage or faults occurring as a result of misuse, accident, or wear and tear is not covered by our warranty policy. If you feel that your purchase has a fault that is covered under warranty please contact us, including as much detail as possible (including a photo of the issue if possible or applicable) so that we can assess the problem and advise you of a solution.

Consumer Guarantees Act 1993
The Consumer Guarantee Act sets out minimum standards for goods sold by Hipsta . In the event that goods sold are not of good quality or are faulty, we have the right to repair, replace or a refund you for the product.

Fair Trading Act 1986
The Fair Trading Act is designed to protect the customer being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services. The Commerce Commission enforces the Fair Trading Act

How to return a product:
If you think that you have a valid reason to return under the policies described above please contact us before sending your order back to us as the processes we use are different depending upon your situation. If you don’t contact us first it could delay your request or result in your claim being rejected. In all cases proof of purchase will be necessary to process your request.

Out of Stock and Backorders
While we do everything we can to make sure our stock levels are accurate at all times there may be occasions due to unforeseen circumstances where we are unable to fulfill your order or source a replacement product. If this should occur we will contact you. Please note that we cannot offer a backorder or "rain check" facility.